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Return policy

1. General Information

At Lucia Gatti, we are committed to providing quality jewelry and exceptional customer service. However, if you are not completely satisfied with your purchase, we are here to help.

2. Right of Withdrawal

In accordance with applicable law, you have the right to withdraw from your order without giving any reason within fourteen (14) days. The withdrawal period expires fourteen (14) days after the day you, or a third party other than the carrier and designated by you, take physical possession of the goods.

3. Return Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exceptions:

  • Personalized or engraved items cannot be returned, except if they are defective.

  • Gift cards cannot be returned.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at contact@luciagatti.fr mentioning your order number and the reason for the return.

  2. Once your request is approved, you will receive detailed instructions on how and where to send your item.

  3. Return the item to the address provided in the return instructions.

5. Return Fees

Return shipping costs are the responsibility of the customer, except when the return is due to an error on our part or a defective item.

6. Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your request is approved:

  • Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 business days.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at contact@luciagatti.fr with photos of the item. We will send you a replacement item or offer a full refund, according to your preference.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.

9. Contact

If you have any questions regarding our return policy, please contact us at:

We hope this return policy answers all your questions. Thank you for your trust and support in Lucia Gatti.

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